Widerrufsrecht

Any unwanted product must be returned within 30 days from the moment your Red Stripe Apparel order is delivered (if the order was placed online) or was purchased.

WHAT ITEMS CAN I RETURN?

We understand if a product doesn't work out for you, and you want to return or swap it. You can return items within 30 days as long as they are still in their original condition. Any exceptions to this rule are listed below:

  • If an item is marked as 'Final Sale', this item is non-returnable.
  • Items are returned dirty or unhygienic can not be returned for hygiene reasons

To receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

Please note that returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!

Please retain any proof of return postage receipts as we may need to view these as part of your return.

DO YOU OFFER EXCHANGES?

Exchanges are currently available Only if you we have your desired item in stock.

Because our items are limited it is possible that your desired item will not be exchanged.  If we have the item in stock, we are more than welcome to exchange the item.  

We recommend you send us an email to confirm any in stock items by design and sizes.

WHEN WILL I GET MY REFUND?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our facility.

  • We only offer refunds onto the original payment method used to make the order.
  • Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

RECEIVED A FAULTY OR INCORRECT ITEM?

Please give us a call or email us if you have received a faulty or incorrect item.  We are not perfect, but we aim towards it everyday we are Welcome to refund you your money in the case that we mistakenly send you a faulty or Incorrect Item.

I'VE SENT A NON-RED STRIPE APPAREL ITEM BACK TO YOU, WHAT DO I DO?

Anything accidentally or incorrectly returned our way (that’s not a Red Stripe Apparel item) will be the responsibility of the sender, not Red Stripe Apparel.

We’ll always do our very best to help out, but unfortunately can’t make any promises!

POP-UP STORES RETURNS POLICY

Products purchased from a Red Stripe Apparel event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store, please contact Customer Support via Email.

MORE QUESTIONS?

Please contact our support team at Info@redstripeapparel.com